1. Shipping
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
2. Delivery Terms
2.1 Order Processing Time
We strive to process online orders as soon as possible, typically 1 business day. Orders placed after 5pm EST are not processed until the following business day. Orders are processed Monday - Friday, except on nationally observed holidays. Orders placed on weekends or holidays will be processed on the next available business day. You will receive an email notification when your order has shipped. Your shipments tracking number will also be provided. Please allow up to 24 hours for your shipping information to be available. Additional delivery days may apply in some instances, such as hazardous items, oversized items, truck freight items, select zip codes, and remote delivery areas. For urgent order, please call 330-573-5396.
2.2 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
2.3 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
2.4 Package Delay
DPFDiscounter.com is not responsible, nor in control of transit delays once an item has shipped. The buyer is responsible for providing an address that carriers recognize as a deliverable address. Unfortunately, we have no control over a shipment once a package departs the facility. If there are any issues with delivery for reasons out of our control (address provided is not accurate, issues within the shipping company, etc.) we are not responsible for shipping delays. We are not responsible for errors made by the shipping carrier, such as delayed items or lost packages. We are not responsible for delays in shipping due to acts of God that are out of our control, such as epic snowstorms, natural disasters, or any other extraordinary circumstance that causes unforeseen interference with carrier routes. Please see our terms and conditions for more information.
Should you experience any issues with delivery, or do not receive your order within a reasonable time of the expected delivery date, please contact order@DPFDiscounter.com.
2.5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
2.6. Package Damaged In Transit
If you find a package is damaged in-transit, if possible, please reject the package from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
2.7. In-Store Pickup
All In-store pickup orders are arranged between customer and DPFDiscounter.com during store business orders. Please contact us for pickup orders.
3. Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.
4. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
5. Customer service
For all customer service inquiries, please submit an inquiry at order@dpfdiscounter.com
