We accept returns 15 Days from the date items are received, and a 15% restocking fee is applied to all returns (except returns due to the fault of our company). Licensed software is not eligible for refunds or exchanges. Shipping costs associated with returning product are the responsibility of the customer returning the product.

Please contact us at info@fttfleet.com to start a return.

1. Shipping

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

2. Delivery Terms

2.1 Order Processing Time

Orders are usually dispatched within 1-2 business days of payment of order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

2.2 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

2.3 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

2.4 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

2.5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

2.6. Package Damaged In Transit

If you find a package is damaged in-transit, if possible, please reject the package from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

3. Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website.

4. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

5. Customer service

For all customer service enquiries, please submit an enquiry at info@fttfleet.com

Please email info@fttfleet.com to get support from our team.